Sometimes it’s necessary to prune your client list to operate smoothly — but how do you know when it’s time to let a customer go?

Handwritten notes and old-fashioned courtesy will go a long way toward repeat business that will drive your revenues higher.

Crabby customers beware. We rounded up these straightforward ways for you to handle those bad-tempered clients.

Being careful about how you communicate with customers can make those interactions go a lot smoother.

Customer conflicts don’t have to turn into all-out battles. Use these helpful tips to break unwelcome news to the ones who pay your bills.

Reward your customers for regular business and help your bottom line.

When something goes sideways and a customer — or many customers — are unhappy, what can you do to fix the problem, especially if you might have caused it by accident?

If you have a range on-site, you might find that gun owners are expecting more and more out of their range experience. Here's how to keep them satisfied.

Seeking new customers? Start with these 10 tips.

Provide the services your customers want without adding space or hiring a gunsmith.