10 Phrases to Avoid When Dealing With Customers

Being careful about how you communicate with customers can make those interactions go a lot smoother.

10 Phrases to Avoid When Dealing With Customers

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Busy retailers may wish they could take back something they said in the heat of the moment or because it seemed like a great comeback at the time. Training ourselves to remain calm in any situation is the best defense against foot-in-mouth disease. However, Jeff Mowatt, a Calgary, Alberta-based customer service strategist, author and speaker, notes that simply eliminating 10 phrases from our vocabulary could solve 90 percent of communication problems with customers.

“No...

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