Jeff Haden Articles

A step-by-step guide to navigating difficult conversations in both your business and personal lives.

Do your performance appraisals penalize employees for displaying some of the qualities you actually need the most?

You’ll be shocked by what another employee can discover when talking to potential hires.

You can tap into the lessons Toyota has learned sponsoring NASCAR and use them on a much smaller scale for your business.

If you want happy and productive workers, avoid these sometimes trite, oftentimes dismissive phrases and take a more direct approach to communication.

Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect!

Remembering these simple traits of great leadership can keep your crew happier and working toward your most important business goals.

Backstabbing, shirking responsibilities and planting seeds of distrust should get these nightmare workers the pink slip.

It takes guts to approach the boss and ask for more money. Treat the request with respect, and follow these important steps before you blurt out a yes or no.

Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.

When you log real-time revenue and expenses, it’s easier to know when to hold the line on spending or make timely investments in your company’s growth.

Adopting a 9/80 work schedule could boost productivity, attract and retain workers, and better meet customer service expectations.

The fact you can do more and do it better in less time shouldn’t result in you getting paid less.

Response rate varies depending on how you start and stop correspondence with customers, suppliers and others.